Aspirico’s Care Management System And Technology Services
In addition to the iplanit digital care management system, Aspirico offers a range of services to complement our product to ensure care and support providers receive the maximum benefit from their system. Client and Project Managers will work with the customer to build their iplanit system, support them in testing and sign-off and planning the training and implementation approach.
Implementation, Training And Adoption Of Our Care Management Software System
Aspirico’s digital care solutions not only stand out due to their technical capabilities, but also due to our implementation, training, and adoption process. Our partnership approach to Client Management starts from the moment that an agreement is reached with the customer. A project manager is assigned (in most cases this will be the same person as the assigned Client Manager, to ensure a relationship and understanding is built from the very beginning).
They will set out the configuration process clearly during a project kick-off meeting, and work with the customer team to set out a project plan, based on the level of configuration required and optional modules chosen.
Unique System Configuration
Client and Project Managers will work with the customer to build their iplanit system, support them in testing and sign-off and planning the training and implementation approach.
When rolling out, we again work with the customer to plan a training and implementation approach that suits their specific needs and resources, whether a module-by-module rollout approach, or a full rollout at a pilot site or anything in between.
An implementation plan of our digital care solution will typically consist of the following options:
- Device inventory audit and recommendations
- Detailed training schedule and roll-out plan ‘Champion’, manager and Administrator training
- Live online frontline staff training – recorded and edited for ongoing reuse
- On-site training (if requested)
- Implementation Workshop(s)
- Bitesize tutorial videos
- Training documentation
- Regular implementation follow-up meetings
- Ad-hoc troubleshooting and ‘hand holding’ through dedicated Client Manager.
Client Management And Support
Rolling the system out across services with diverse workforces, all with different levels of experience in using information technology, can be more challenging than expected.
Aspirico offer a level of support that we believe is one of the best in the sector. Every customer is assigned a dedicated Client Manager, who will be from a social care background themselves. They act as a first point of contact during implementation, training and on an ongoing basis to offer advice, “hand holding” and guidance on how to get the most of our NDIS and Enabling Good Lives care management software, iplanit. The support package also includes:
- Dedicated Client Manager
- Regular usage reviews and steering meetings
- 24-hour support Desk
- Monthly Best Practice Clinics Workshops
- Bitesize Tutorial videos
- Online learning centre
- Regular upgrades to latest version of iplanit to ensure customer benefit from the latest functionality developments (usually every 12-18 months).
Aspirico’s Care Management Software System Integrations
iplanit’s digital care solution can link into whatever systems are in use at the “back office” whether that is HR, Payroll or Rostering systems.
It can deliver the bulk of the client management benefits to the provider from its self-generated, (and relatively unique) dataset whilst at the same time exchanging essential information to minimise sign on and data entry.
As a result, it doesn’t depend on heavy integration to drive benefits – this minimises the cost of links to the back end giving the provider the best of both worlds.
Single Sign On – iplanit can be configured to support easy user authentication via configurable single sign on options including ADFS and Azure.
iplanit Care Management Software Security and Certifications
Aspirico is very conscious that privacy and security of data is a critical component to your services. To this end, Aspirico continues to invest in ensuring that the appropriate levels of security are incorporated into iplanit. Aspirico is fully ISO270001 Certified and Cyber Essentials Certified (IAMSE) with the iplanit software running on ISO certified hosting services contracted via leading in-country partners: Microchannel in Melbourne for Australia/Datacom, Platform Plus in Auckland for New Zealand. ISO 27001 is recognised as the international standard for managing security and data privacy to best practice levels.
Aspirico has a detailed set of policies and procedures in place to ensure our system is consistent with data privacy statutory obligations within the countries where we operate.
Aspirico is also registered with the relevant data commissioners and adheres to current information governance standards. All Aspirico staff are trained in security awareness in line with our ISO 27001 and Information Security Management System processes which are maintained and audited annually.
Book a Demo
See our Care Management Software in action, book a demo today!